Privacy Policy

Personal information you give us:

• Account info: name, email address, username, password.
• Profile details: bio, profile picture, location (optional).
• User Content: project descriptions, photos, comments, forum posts.
• Communications: messages to us or other users.
• Transaction info: if you purchase something (e.g., paid plans, merchandise) — we collect billing details via a secure third-party processor.

Automatically collected information:

• Log data: IP address, browser type, device info, pages visited, time and date.
• Cookies and similar trackers (see our Cookies Policy).
• Usage data: clicks, searches, project views.

Information from third parties: If you sign up via Google, Facebook, or other social logins, we receive your name and email address according to your privacy settings on that platform.

• Provide, maintain, and improve the Service.
• Personalise your feed and suggest DIY projects.
• Moderate User Content and enforce our Terms of Use.
• Respond to comments and support requests.
• Send service emails (e.g., account verification, security alerts).
• Send marketing emails (only with your consent, and you can opt out).
• Analyse trends and user behaviour to improve safety and features.
• Comply with legal obligations.

If you are in the European Economic Area (EEA) or UK, we rely on:

• Contract performance: To provide the Service you requested.
• Legitimate interests: To improve and protect the platform, and to communicate with you.
• Consent: For non-essential cookies and marketing emails.
• Legal obligation: Where required by law.

We do not sell your personal information. We may share it in these limited cases:

• With your consent: When you post publicly, your username and User Content are visible to everyone.
• Service providers: Hosting, analytics, payment processing (e.g., Stripe/PayPal), email delivery. They must comply with data protection rules.
• Legal purposes: To comply with a subpoena, court order, or to protect our rights or safety.
• Business transfers: If we are acquired or go through bankruptcy, your data may be transferred as part of that transaction.

MakeDIYHub serves a global audience. Your information may be stored and processed on servers located in the United States, Germany, or other locations. When we transfer data from the EEA/UK to countries not deemed adequate, we use Standard Contractual Clauses (SCCs) or equivalent safeguards.

Depending on your location (e.g., GDPR for Europe, CCPA for California, LGPD for Brazil), you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Opt out of “sale” of personal information (we do not sell).
• Lodge a complaint with your local data protection authority.

To exercise your rights, contact us at privacy@makediyhub.com. We will respond within 30 days.

We keep your account data as long as your account is active. When you delete your account, we will remove or anonymise your personal information within 90 days, except where we must retain it for legal reasons (e.g., fraud prevention). User Content posted publicly may remain even after account deletion unless you request removal.

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it. If you are a parent and believe your child under 13 has provided us data, please contact us.

We use reasonable technical and organisational measures (encryption, firewalls, access controls) to protect your data. However, no internet transmission is 100% secure. You use the Service at your own risk.

We may update this policy. We will notify you of material changes via email or a notice on the Service. The “Effective date” at the top indicates when it was last revised.

For privacy questions or requests.
Email: privacy@makediyhub.com